Legal

Refund policy

This policy applies once Backup Cloudhub has confirmed an enrolment or In-house Desk engagement in writing and you have paid. This website itself does not take payment. Last updated 13 August 2026.

Eligibility

Refunds are available to the person or company named on the invoice. Seats are not transferable for a refund after the cohort starts without our written agreement. Complimentary guest passes and open trace nights have no cash value.

Timeframe

For public programmes (Usage Briefing, Telemetry Studio, Cohort Plus Lab, clinics, and workshops), you may request a full refund up to fourteen (14) calendar days before the published start date, provided recordings or private materials have not already been issued to you.

Requests received after that cutoff, or after the programme has started, are assessed as partial or declined under the conditions below.

Full refund

A full refund of tuition paid is issued when:

• you cancel in writing at least fourteen days before start, and no materials unique to that cohort have been released; or
• we cancel the cohort and cannot offer a date you accept within ninety days; or
• we materially change the syllabus after you paid and you decline the new outline in writing before night one.

Partial refund

If you withdraw after the fourteen-day cutoff but before the third studio night (or before day two of a multi-day clinic), we may refund fifty percent (50%) of tuition minus any non-refundable items already delivered. After that point, tuition is generally retained, except where Thai consumer law requires otherwise or we agree a goodwill credit toward a later cohort.

Cohort Plus Lab office-hour slots already used are deducted at a reasonable pro-rata before any partial refund is calculated.

Non-refundable items

• Third-party venue or equipment fees explicitly itemised on an invoice
• Custom lab work already performed under an In-house Desk statement of work
• Bank transfer fees charged by your bank or intermediary
• Printed materials already shipped at your request

In-house Desk

Private residencies follow the signed statement of work. Discovery calls are not billed unless we said otherwise in writing. Work already delivered in a milestone is payable. Unused future milestones may be cancelled with ten working days’ notice; we refund fees received for undelivered milestones, less a ten percent (10%) scheduling holdback if we had already reserved instructor weeks.

Refund process

Email info@backup-cloudhub.digital with subject “Refund request”, your invoice number, programme name, and reason. We acknowledge within three Bangkok business days and confirm the decision in writing.

Processing time and method

Approved refunds are returned by the same method as the original payment where practical (typically bank transfer in Thai baht). Allow up to fifteen (15) Bangkok business days after approval for the funds to appear. We do not refund in cash at the studio.

Cancellation by us

If we cancel for weather, instructor illness, or under-enrolment, we offer a transfer to the next run or a full refund of tuition paid. We are not responsible for your travel or hotel costs unless a separate written promise said otherwise.

Exceptions

Nothing in this policy limits rights you cannot waive under Thai law. Confirmed cases of plagiarism, credential sharing, or serious disruption may lead to removal without refund. Force majeure that makes a specific on-site date impossible will be treated as a cancellation by us for refund or transfer purposes.

Contact for refund requests

Backup Cloudhub, Street: 198 Gp 5 Phaholyothin Lardyao Chatuchak; City: Bangkok; State/province/area: Bangkok; Zip code: 10900; Country: Thailand. Phone: 25790183. Email: info@backup-cloudhub.digital. You may also use the contact form and choose the refund topic.